Certificate Program In E-Commerce Operations & Analytics

Learn in-demand E-Commerce Operations & Analytics skills & earn a job with Tata CLiQ in just 3 months!

POWERED BY SDA BOCCONI AND TATA CLIQ

1
SDA Bocconi Milan
Instructors

2
PPI With Tata CLiQ
& Top E-Comm Firms

3
Job Search Assistance
Live Project + Quizzes

4
EMIs From INR 4917
Zero Cost EMIs*

About The Program

With a curriculum crafted & taught by top global faculty & Tata CLiQ industry experts, this program will help you master the strategic alignment & design of E-Commerce Operations. The top performers will get interviews with Tata CLiQ & other top E-Commerce companies.

31st July - 24 Oct 2021 | Weekend Classes

3 Months | 30+ Hours Learning

Multi-Format Mode Of Learning

Industry Project & Assignments

Program Outcomes

Get a chance to work at Tata CLiQ (a Tata company) & other top E-Commerce companies

Master the strategic alignment & general design of E-Commerce Operations & Analytics.

Learn how to use various techniques of Operations Performance Analytics & Reporting

Master Front-End Operations like web contents front-end integration & multi-channel strategy

Ace Back-End Operations with warehouse mgmt., materials mgmt. & vendor rating & selection

Apply your learnings with an industry project & excel with practical industry knowledge

Program Outline & Curriculum

Please Note That This Is A Tentative Timeline. It May Be Subject To Change Based On Your Profile & The Availability Of Mentors.

1. Strategic alignment & focused mgmt. in the operations
2. The connections between the business model design & its operations levers
3. Designing the E-Commerce operations processes & key areas to focus on to create a consistent project.

1. The “9 pillar” model in an omni-channel company
2. Structural changes in demand & supply chain processes
3. Logistics processes in an omni-channel company
4. Case studies.

1. Importance of a customer centric approach to satisfy a Contemporary Buyer
2. What is Customer Journey & why is it important
3. What is the role of Content Management in a good Customer Journey.

1. Technical solutions for a complete E-Commerce Platform
2. An E-Commerce arch. focusing on 3 approaches; Commerce-led, Experience-led, API-oriented
3. How to evolve an as-is platform: make, buy, best o breed, cloud, on-premise
4. Focus on the key enabling org. drivers.

1. Managing physical & information flows in a warehouse
2. Possible reaction strategies; warehouse design criteria, available tools & mgmt. methods
3. Examples of solutions that have been provided in a multi-channel warehouse.

1. Material mgmt. in supply chain
2. Coping with cust. demand
3. Types of warehouse mgmt. system
4.Trade-off between inventory & cust. service
5. Calculating Reorder point (ROP), safety stocks & factoring in variability, Qty. to be ordered.

What KPIs are needed to measure,
1. Customer service & satisfaction
2. Warehouse mgmt. performance
3. Material mgmt. performance
4. Process performance through specific case studies.

1. The role of the vendor evaluation & selection process
2. Scouting new suppliers: phases, info, selection criteria
3. Controlling actual suppliers: performances database, vendor rating & supplier scorecard.

1. Deriving consumer insights to drive business and product innovation
2. Aligning customer experience goals with organization strategy

1. Deep-dive into what it takes to build a successful business model

1. Measuring impact of data analytics in driving business decisions