From the makers of INSIDEIIM

Certificate Program In

E-Commerce Operations

& Analytics

Learn in-demand E-Commerce Operations & Analytics skills & earn a job with Tata CLiQ in just 3 months!
Powered By SDA Bocconi and Tata CLiQ
  • 1
    SDA Bocconi Milan
    Instructors
  • 2
    PPI With Tata CLiQ
    & Top E-Comm Firms
  • 3
    Job Search Assistance
    Live Project + Quizzes
  • 4
    EMIs From INR 4917
    Zero Cost EMIs*

About The Program

With a curriculum crafted & taught by top global faculty & Tata CLiQ industry experts, this program will help you master the strategic alignment & design of E-Commerce Operations. The top performers will get interviews with Tata CLiQ & other top E-Commerce companies.

31st July - 24 Oct 2021 | Weekend Classes

3 Months | 30+ Hours Learning

Multi-Format Mode Of Learning

Industry Project & Assignments

Program Outcomes

Get a chance to work at Tata CLiQ (a Tata company) & other top E-Commerce companies

Master the strategic alignment & general design of E-Commerce Operations & Analytics.

Learn how to use various techniques of Operations Performance Analytics & Reporting

Master Front-End Operations like web contents front-end integration & multi-channel strategy

Ace Back-End Operations with warehouse mgmt., materials mgmt. & vendor rating & selection

Apply your learnings with an industry project & excel with practical industry knowledge

Program Outline & Curriculum

Please note that this is a tentative timeline. It may be subject to change based on your profile & the availability of mentors.

1. Strategic alignment & focused mgmt. in the operations
2. The connections between the business model design & its operations levers
3. Designing the E-Commerce operations processes & key areas to focus on to create a consistent project.
1. The “9 pillar” model in an omni-channel company
2. Structural changes in demand & supply chain processes
3. Logistics processes in an omni-channel company
4. Case studies.
1. Importance of a customer centric approach to satisfy a Contemporary Buyer
2. What is Customer Journey & why is it important
3. What is the role of Content Management in a good Customer Journey.
1. Technical solutions for a complete E-Commerce Platform
2. An E-Commerce arch. focusing on 3 approaches; Commerce-led, Experience-led, API-oriented
3. How to evolve an as-is platform: make, buy, best o breed, cloud, on-premise
4. Focus on the key enabling org. drivers.
1. Managing physical & information flows in a warehouse
2. Possible reaction strategies; warehouse design criteria, available tools & mgmt. methods
3. Examples of solutions that have been provided in a multi-channel warehouse.
1. Material mgmt. in supply chain
2. Coping with cust. demand
3. Types of warehouse mgmt. system
4.Trade-off between inventory & cust. service
5. Calculating Reorder point (ROP), safety stocks & factoring in variability, Qty. to be ordered.
What KPIs are needed to measure,
1. Customer service & satisfaction
2. Warehouse mgmt. performance
3. Material mgmt. performance
4. Process performance through specific case studies.
1. The role of the vendor evaluation & selection process
2. Scouting new suppliers: phases, info, selection criteria
3. Controlling actual suppliers: performances database, vendor rating & supplier scorecard.
1. Deriving consumer insights to drive business and product innovation
2. Aligning customer experience goals with organization strategy
1. Deep-dive into what it takes to build a successful business model
1. Measuring impact of data analytics in driving business decisions
  • 1
    30+ Hrs Sessions By Experts
    15+ Multi-Format Sessions
  • 2
    Industry & Academic Mix
    SDA Bocconi Milan + Tata CLiQ Experts
  • 3
    Pre-Placement Interviews
    With Tata CLiQ & Top E-Comm Firms
  • 4
    Job Search Assistance Program
    Relevant Job Recommendations
  • 5
    Built-In Kounsel Sessions
    1:1 Career Coaching By Experts
  • 6
    Certified By InsideIIM & AltUni
    Weekly Leadboard & Assessment
1
2
3
4
Fill the application form
Apply by filling a simple application form that asks about a few personal & professional details that will help us personalise your experiences.
Application Review
We will review all the applications and shortlist candidates based on their profiles & the details in the application form
Admission Offer
An admission offer will be made to selected candidates
Join The Program
Once we receive your fees, we will share the program details, content & session details with you prior to the program start.
1

Fill the application form

Apply by filling a simple application form that asks about a few personal & professional details that will help us personalise your experiences.
2

Application Review

We will review all the applications and shortlist candidates based on their profiles & the details in the application form
3

Admission Offer

An admission offer will be made to selected candidates
4

Join The Program

Once we receive your fees, we will share the program details, content & session details with you prior to the program start.
You should defnitely sign up for the program if you belong to these categories,
  • 1
    Job Seekers In Operations Domain
  • 2
    Job Seekers In E-Commerce Operations
  • 3
    Engg. Graduates & Post-Graduates
  • 4
    Entry-Level Operations Executives
  • 5
    Entry-Level Executives In Other Domains
  • 6
    MBA Aspirants & Students

Academia & Experts As Instructors

...
Prof. Alberto Grando
SDA Prof. Of Ops. & Tech. Mgmt. & Prof. Of Prod. & Ops. Mgmt. At Bocconi Univ.
...
Prof. Marco Bettucci
Lecturer - Operations & Tech. & Exe. Prog. in Operations & Mfg. Mgmt.
...
Prof. Deborah Raccagni
SDA Prof. Of Mktg. & Sales and Mktg. Lecturer At Bocconi Univ., Italy
...
Prof. Gianluca Salviotti
SDA Associate Professor Of Practice - Information Systems
...
Dr. Fabio Lodigiani
SDA Fellow- Operations & Tech. Consultant- Operations & SCM
...
Prof. Andrea Chiarini
SDA Fellow- Operations & Tech. Consultant- Operations & SCM
...
Prof. Giuseppe Stabilini
Asso. Prof. Of Practice- Ops. & Tech. Dir.- Exec. Prog. In Procu. & SCM
...
Almona Bhatia
Chief Strategy Officer - Tata CLiQ ex-Condé Nast, ex-ELLE
...
Dharmarajan K.
Chief Product Officer- Tata CLiQ ex-Flipkart, ex-Snapdeal, ex-Airtel
...
Kamal Kumar
Head- Data Science & Analytics - Tata CLiQ, ex-ICICI
Get A Job In The Booming E-Comm. Industry!

₹ 49,999 + GST

No-Cost EMIs From INR 4917 & Attractive Offers Available

*T&C Apply

Got Questions?

Get in touch

Please fill in the form and a Program Advisor will reach out to you.

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